Contact Us

Suzhou Lanxinrui Network Technology Co., Ltd.
The company operating Renzula.

Email: service@renzula.com
Business address: Room 306-7, Building 10, Phase II, Shangshi Science and Technology Innovation Park, No. 26 Qinghua Road, Suzhou High-tech Zone, Suzhou, Jiangsu, China.

Vehicle fit questions

Send the product name or link together with your vehicle's make, model, year and trim where relevant. Include measurements or a photograph of the intended installation area if helpful.

Please do not send vehicle registration documents or your vehicle identification number.

Charging accessory questions

Tell us your device model, available vehicle port and the specification you need to confirm. Do not assume that a product supports a particular charging speed or protocol unless expressly stated.

Order and delivery support

Include your order number and the email address used at checkout so we can locate your purchase.

Product concerns

Describe the issue and provide photographs of the item, packaging and affected component where available. If the concern appeared after installation, tell us which instructions were followed.

Stop using an accessory that appears damaged, unstable or defective while the concern is reviewed.

Changes and returns

Email us promptly for an address correction or cancellation request. Changes depend on fulfillment status and cannot be guaranteed.

Contact us before mailing a return. We will provide the appropriate return address and instructions. The business address above is not an automatic return destination.

Do not email passwords, full payment-card numbers or unnecessary sensitive information.