Returns & Refunds Policy

30-day return requests

You may request a change-of-mind return within 30 days after delivery. Email service@renzula.com with your order number, item name and reason for the request.

Change-of-mind return conditions

Items must be unused, unaltered and free from customer-caused damage, adhesive residue or installation marks. Include original labels, mounting parts, components and packaging where supplied.

For change-of-mind returns, adhesive-backed items must retain their unused adhesive surfaces and protective liners.

These conditions do not exclude remedies for goods that are faulty, damaged, incorrect, incomplete or materially different from their description.

Compatibility concerns

If an accessory does not fit, stop installation and contact us with your vehicle details, relevant measurements and photographs where available.

If you selected an unsuitable item despite accurate product information, the change-of-mind conditions apply. If we supplied the wrong item or the product does not meet expressly stated compatibility information, we will investigate and arrange an appropriate remedy.

How to return an item

Contact us before posting a parcel. We will provide the correct return address and instructions. Our business address is not an automatic return destination.

Pack the item securely and retain proof of postage. A tracked service is recommended. Remove personal belongings and ask us for instructions if an item includes damaged electrical components or batteries.

Return shipping costs

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded for these returns unless applicable law requires otherwise.

We cover necessary return shipping where a return is required to resolve a faulty, damaged, incorrect, incomplete or misdescribed item.

Faults discovered after installation

Contact us as soon as you discover a problem. Include a description, photographs where available and details of the installation and use instructions followed.

Installation or normal use does not automatically remove rights relating to a defect that becomes apparent after delivery. Normal wear and damage caused by misuse are assessed separately.

We will review the concern and arrange an appropriate remedy, which may include a replacement or refund. Missing original packaging does not automatically remove statutory rights.

Refunds and exchanges

We will notify you after reviewing your return or claim. Approved refunds are issued to the original payment method. Your bank or payment provider determines when the funds appear.

If you would like a different model or style, contact us to discuss availability and the available options.

Your consumer rights

This policy does not limit rights or remedies available under applicable consumer law. The 30-day change-of-mind period does not replace any longer period or additional protection provided by law.