Order Changes & Cancellations

Order changes and cancellations

Contact service@renzula.com as soon as possible with the order number. Requests cannot be guaranteed after processing, packing or carrier handoff begins.

Address changes

Send the complete corrected address. For security, we may need to verify the request against order details.

Product or quantity changes

A change may require cancellation and a new order depending on inventory and checkout status.

Cancellation timing

Cancellation is only possible before the order reaches a stage that cannot reasonably be stopped.

After dispatch

Once shipped, available options follow the delivery and returns policies.

Refund timing

Approved cancellation refunds return to the original payment method and may take additional provider processing time.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Suzhou Lanxinrui Network Technology Co., Ltd.
Room 306-7, Building 10, Phase II, Shangshi Science and Technology Innovation Park, No. 26 Qinghua Road, Suzhou High-tech Zone, Suzhou, Jiangsu, China
Email: service@renzula.com