Intellectual Property & Acceptable Use

Acceptable use of this store

Customers may use this website for ordinary shopping, product research, order management and support. Do not interfere with the store, checkout or other customers.

Permitted use

You may save order records, care information and product details for personal purchasing and use.

Site integrity

Do not probe restricted systems, introduce harmful code, bypass access controls or disrupt checkout and store availability.

Automated access

Do not use automated tools in a way that overloads the store, circumvents controls or extracts personal information.

Customer submissions

Only send material you have the right to share and that does not expose another person’s private information.

Reporting concerns

Send suspected misuse or content concerns to service@renzula.com with links, screenshots and a clear explanation.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Suzhou Lanxinrui Network Technology Co., Ltd.
Room 306-7, Building 10, Phase II, Shangshi Science and Technology Innovation Park, No. 26 Qinghua Road, Suzhou High-tech Zone, Suzhou, Jiangsu, China
Email: service@renzula.com