Terms of Service

Renzula is operated by Suzhou Lanxinrui Network Technology Co., Ltd.

Business address: Room 306-7, Building 10, Phase II, Shangshi Science and Technology Innovation Park, No. 26 Qinghua Road, Suzhou High-tech Zone, Suzhou, Jiangsu, China.
Email: service@renzula.com

Using this website

By using this website or placing an order, you agree to these terms. Provide accurate information and use the website lawfully. Do not interfere with site security, submit fraudulent orders or misuse another person's information.

Product information and compatibility

Review each product description for dimensions, supported vehicles, mounting requirements, materials, electrical specifications and included components before ordering.

Compatibility may depend on vehicle make, model, year, trim, installation area and device requirements. Do not assume universal fit or a particular charging speed or protocol unless expressly confirmed.

Only the items and quantities expressly listed are included. Phones, vehicles, cables and other photography props are otherwise excluded unless stated.

Screen settings and lighting may affect the appearance of colours and finishes. Photographs are not a measurement scale. These differences do not excuse supplying goods that materially differ from their description.

Installation and use

Follow the product-specific instructions and your vehicle manufacturer's guidance. Confirm compatibility before making permanent alterations or applying adhesive mounts.

Our general fit and installation guide does not replace the instructions supplied with an item. These precautions do not exclude responsibility for defective or misdescribed goods.

Prices and payment

The transaction currency, available payment methods, shipping charges, applicable taxes and final payable total are shown at checkout. Your payment provider may apply separate conversion or cross-border fees.

Prices and offers may change for future purchases. Such changes do not automatically alter the price of an order already accepted.

Orders and availability

An automated order-receipt email confirms receipt of your order. If a stock issue, payment problem, material listing error or delivery restriction prevents fulfillment, we will contact you and explain the available options.

We will not substitute a materially different item or impose an additional charge without your agreement. Payments collected for items we cancel and cannot supply will be refunded.

Changes and cancellations

Contact us promptly if you need to change or cancel an order. We will check whether the request can be accommodated based on fulfillment status. After dispatch, the return process may apply. Any cancellation rights required by law remain available.

Shipping, returns and refunds

Our Shipping & Delivery and Returns & Refunds policies explain shipping charges, processing, delivery concerns and return procedures. Review them before purchasing.

Delivery estimates are not guaranteed arrival dates. Contact us if goods are lost, damaged or otherwise not supplied as agreed so we can investigate and arrange an appropriate resolution.

Intellectual property

Website content may be protected by intellectual property rights. Commercial reproduction or distribution requires permission from the relevant rights holder unless permitted by law.

Third-party vehicle, device and brand names, where used, identify compatibility and do not imply endorsement or affiliation.

Updates and consumer rights

We may update these terms for future website use and purchases. Updates do not retrospectively remove rights relating to an existing order.

Nothing in these terms excludes or limits rights, remedies or responsibilities that cannot lawfully be excluded or limited.

Contact

Questions may be sent to service@renzula.com.